Hello.

I'm not sure if this is the right place, but I am after some advise. I have been signed up to a subscription service for Audio plugins for the few years. For the most part I have been very happy, until recently when I discovered that I have been paying multiple times for the same subscription. Naturally I contacted them to explain that there has some how been a mistake and that I would like to request a refund of the duplicate charges.

Unfortunately the company in question is point blank refusing to refund me or even accepting that I would not knowingly sign up to pay for the same product 3 times a month.

I have asked to be put in touch with someone at the company that I can escalate my complaint to beyond the guy on their customer support desk, but they seem to be stone walling me and not providing me with the information in order to allow me to take my complaint further.

What I am wondering is in these cases who I can reach out to in a situation like this? The company is solely online so I don't know what regulatory bodies I could escalate to if they refuse to help me progress with my complaint?

Would any one have any suggestions or has anyone had similar experiences and who did they talk to?

Did you pay through Paypal? They have been good helping me with wrong charges. Or contact your credit card company and report that you were charged multiple times for the same thing, they might be able to help.

No, I provided my card details and they have been debiting the monthly subscription amount automatically since I signed up. I suppose I could try my bank as I have the invoices and the bank statements to back up the deduction.
But the bank may not be able to help, in which case without any escalation point they walk away with quite a substantial amount of money. (Further investigation has revealed that this has been going on for some time.)

They are one of the bigger plugin subscription companies, I am sure that refunding the difference would be a drop in the water to them, however, I am starting to feel like it is because they are one of the bigger plugin subscription companies that they think they can just get away with it.

It makes it worse because I have been a customer of there's for a very long time now, and I don't believe it is an unreasonable request for them to make this right.

Anyone with half a brain would understand that no one would purposely want to sign up and be charged 3 times a month for a single product.

Contact your bank asap, they wont go back more than a year or two with payment disputes. Living in a country with good consumer protection helps. Also name and shame.