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Now, it's obvious : Epiphone has a serious QC problem...
Old 6th April 2021
  #1
Gear Addict
 
cubic13's Avatar
 
🎧 10 years
Now, it's obvious : Epiphone has a serious QC problem...

Last year, at nearly the same month, I made this thread, concerning an Epiphone Corina bass connectivity problem : Think I'll have to act as a solderer...

Just before last Christmas and staying with friends 300 kms from my home, I went in a guitar store, and tried an Epiphone Casino. I truely was enjoying to play it, with an AC10 : at the end, I purchased it for 580 €. It was Christmas, after all. Since, it's been the guitar I used the most : absolutely love what I was getting from it with my IRT Studio / Palmer cab combo, especially with the clean channel.

This, until today : almost the same problem as the one on the bass. The nut stopped doing its job, maintaining a firm connection with the jack cable and I made the mistake to unplug the guitar, seeing that I was no longer getting a sound. Now, I have a beautiful black hole at the place of the connector and can't even make it reappear, in order to, at least, try to fix the whole damn thing with the nut again.

Guess that I'll have to bring the guitar at the waste disposal, as, contrarily to the previous Corina bass case, the connector is no longer reachable : 580 € for a little more than three months - I guess that I should be happy with that.

Thanks, Epiphone...
Old 7th April 2021
  #2
Lives for gear
 
JayTee4303's Avatar
 
🎧 5 years
This is about like throwing a guitar away when a string breaks.

Junking a car when the "Check Engine" light comes on.

Moving, when the front porch light burns out.

Selling a dog cuz he rolled in the mud.
Old 7th April 2021
  #3
Lives for gear
 
🎧 15 years
If you don't have a washer and lock washer to go along with the jack's nut then hit your local hardware store and buy them (for your bass too) as the lock washer / serated washer will likely keep this from repeating again. Now go grab a wire coathanger and untwist it or cut it so you have a straight heavy wire. Take a needlenose pliers (or any pliers like a vice grip) and make a small bend at the end of the wire. You now have a hook to grab the jack inside the guitar so you can pull it out and keep it under pressure while you put the washer, lock washer, and nut back on. If you don't want to do that take it to anybody who works on guitars (or anybody who can use tools).

Cheaper guitars can cut a corner by not using a lock washer however keeping that jack nut tight is part of YOUR regular guitar matainence.
Old 7th April 2021
  #4
Gear Addict
 
cubic13's Avatar
 
🎧 10 years
@ Bassmankr

Thanks for your suggestions. I just let the whole thing beside today, actually : didn't want to look at it again, being utterly disgust about the whole thing. I'll take another look to it tomorrow, with the washer and nut that are left, trying to make the connector appear again.

beside this, the problem is that I don't have a local store : the closest to my home is 40 kms from where I live and we are all under pandemic lockdown, here, at least until the beginning of next month.

Life goes on. If any progress, I'll let you know. Thanks again...
Old 11th April 2021
  #5
Gear Addict
 
cubic13's Avatar
 
🎧 10 years
OK, no joy...

I think it's over for the guitar : the jack no longer appear in the whole, no matter what I try, though I clearly hear it bumping the body wood inside when shaking the whole thing : the jack cables are obviously too stiff.

Will probably never buy another Epiphone again, considering that the two only ones with which I had such a problem were Epiphone more or less recently bought (the bass, purchased four years ago, and now this one).

So, I'm now for a replacement search...
Old 11th April 2021
  #6
Lives for gear
 
adrianww's Avatar
 
🎧 5 years
I bet anything that any halfway decent luthier or guitar tech could fix it in half an hour or less.

You’d probably have to pay them, of course, but it would be cheaper than buying another guitar. Or get it fixed, sell it (or return it) and then get something else.
Old 12th April 2021
  #7
Gear Nut
 
🎧 10 years
Some others have had your issue:

https://forum.gibson.com/topic/49676...ack-on-casino/

https://www.tdpri.com/threads/epipho...guitar.145390/

Either use needle nose pliers or you would need to remove the pickup and go thru that hole. I would try the former first.

It’s not over for the guitar. Far from it. If you are far from help and under lockdown anyway, perfect opportunity to acquire some skills.
Old 12th April 2021
  #8
Lives for gear
 
noah330's Avatar
 
🎧 15 years
Get yourself a set of dental style picks and it’s not a big deal.

Worst case, tie some string on everything and pull all the electronics out run a stiff wire through the hole for the jack and pull everything back through.
Old 12th April 2021
  #9
Gear Addict
 
cubic13's Avatar
 
🎧 10 years
Update !

Well, I finally succeeded to grab the jack connector : at a point, I've been able to bring it close enough to the hole, in order to do something with it. So, I carefully turned over the guitar and put it on two chairs with me underneath between them, lying on the ground with a piece of an electric wire to fix the reappearing connector and both washer and nut hanging on it. Took me nearly half an hour, after countless attempts to be able to more or less turn the nut enough to maintain the connector in place.

This for nothing : the nut no longer does its job, thanks to Epiphone jack connector design in which two opposite sides of it have no thread, probably to reduce manufacturing costs : exactly the same sh*t as on the bass. I've been able to plug it only once : the second time the jack connector disappeared again in the guitar body, with both washer and nut hanging on my jack cable end...

Rather disgusted at this point. I just put the guitar aside, wondering what I'm gonna do with it : unusable as it is, now.

Thanks again, Epiphone...
Old 3 weeks ago
  #10
Gear Addict
 
cubic13's Avatar
 
🎧 10 years
Update #2...

I think it's worth few pictures, just to expose my point. Ten days ago, I've been able to extract again the failing connector with the cable. Consequently, and as I truely wanted to, at least, attempt everything possible before giving up, I ordered a Switchcraft jack mono connector, while purchasing 1 mm soldering stuff. I actually was ready to the soldering chore again...

1) The situation, at the moment I received the Switchcraft connector, with the 'tool' that has allowed me to have access to the connector again :



2) Who could dream of a better installation to proceed with a soldering job ?



3) Details of the connectors : I'm almost certain that it's the cut sides of the original one combined with a low-end manufacturing nut that has lead me to this mess...



4) After a few more soldering issues and worse, the countless attempts to reach again the connector and make it appear at its appropriate place, I have finally got this :



Issue finally solved ! I have retrieved my guitar, fully functional (played it for more than one hour at first test, just for the pleasure) with a TRUE connector (I have plugged and unplugged it several times to test the whole thing), not the original POS that was supposed to act as it...


At the end, and to any Epiphone "decision-maker" that could stumble on this thread, I would like you to see this :

Now, it's obvious : Epiphone has a serious QC problem...-dscf2858_30.jpg

The Switchcraft connector has cost me (including VAT and excluding the shipping costs) 6.32 €. Let's say that the one which is used costs something like half this price. I have purchased this guitar 580 € : I wouldn't have mind to pay it 583 €, just to avoid the nightmare I've been through, with many hours lost trying to fix the issue : a three months old guitar no longer functional.

The result is that I'll probably never buy again an Epiphone and you just lost a customer. Do you really think that the corporate way of managing your production, reducing at all costs everything, is relevent ?

-----
Attached Thumbnails
Now, it's obvious : Epiphone has a serious QC problem...-dscf2855_30.jpg   Now, it's obvious : Epiphone has a serious QC problem...-dscf2864_30.jpg   Now, it's obvious : Epiphone has a serious QC problem...-dscf2863_30.jpg   Now, it's obvious : Epiphone has a serious QC problem...-dscf2866_30.jpg   Now, it's obvious : Epiphone has a serious QC problem...-dscf2858_30.jpg  


Last edited by cubic13; 3 weeks ago at 03:49 PM..
Old 3 weeks ago | Show parent
  #11
Lives for gear
 
DrJustice's Avatar
 
🎧 5 years
Quote:
Originally Posted by cubic13 ➑️
...
3) Details of the connectors : I'm almost certain that it's the cut sides of the original one combined with a low-end manufacturing nut that has lead me to this mess...


...
Good to see you got that fixed!

The flat sides of that original connector is for use in a hole with matching flat sides or with a special locator-washer, so that it doesn't rotate inside when you tighten the outside nut. Actually quite nice in principle, but rare. Looks like the hole is round though, so a jumble-of-parts syndrome there, or something.

I bught a new Epiphone Thunderbird PRO-IV a few years back. The quality was impressive considering the price. Better than any of the brand new Gibsons I've bought; they all needed TLC at a luthier straight out of the box (a mix of bad nuts, loose strap pins, botched finish, lose pots...). Maybe I was just lucky with that one
Old 2 weeks ago
  #12
Lives for gear
 
🎧 15 years
Guitars like audio gear are built to price points and as such low and mid priced guitars will likely have low and mid priced hardware. Setup and finish will likely be a reflection of a guitar's price point too. The trapese endpiece shown in your pics is a $5 item used by many guitar manufacturers. That is why there is a thriving 3rd party guitar hardware upgrade industry.

With clones you basically get a platform to start with and can improve after purchase. I've got an $80 Strat clone, an $180 ES335 clone (your guitar is a ES335 clone), and a $200 ES175 clone (new delivered prices here in the US). All of which needed some hardware upgraded and setup attention. The thing is all of the expensive original, now super expensive vintage guitars I've had also needed special setup attention to get the best out of them. See the pattern here, some of the best known guitarists have spent a great deal of time experimenting setting up their guitar(s) to get their specific feel and sounds. Some guitarists really got into the nuts and bolts of the guitar and modding like Gilmour's famous black strat (Pink Floyd) or Brian May's frankenstein of a guitar (Queen) or what Eddie Van Halen did to his axes.
Old 2 weeks ago | Show parent
  #13
Gear Addict
 
cubic13's Avatar
 
🎧 10 years
Quote:
Originally Posted by DrJustice ➑️
Good to see you got that fixed!

The flat sides of that original connector is for use in a hole with matching flat sides or with a special locator-washer, so that it doesn't rotate inside when you tighten the outside nut. Actually quite nice in principle, but rare. Looks like the hole is round though, so a jumble-of-parts syndrome there, or something.

I bught a new Epiphone Thunderbird PRO-IV a few years back. The quality was impressive considering the price. Better than any of the brand new Gibsons I've bought; they all needed TLC at a luthier straight out of the box (a mix of bad nuts, loose strap pins, botched finish, lose pots...). Maybe I was just lucky with that one
Thanks !

Confirmed : the hole is exactly round. So the explanation is more probably this one : economy of scale... And yes, Epiphone are good guitars but obviously spoiled with dubious choices of components such as this one, which can make the whole instrument sudddenly unusable in few seconds. Beside this, you begin to make me anxious, because I'm considering an SG as my next axe...


Quote:
Originally Posted by Bassmankr ➑️
Guitars like audio gear are built to price points and as such low and mid priced guitars will likely have low and mid priced hardware. Setup and finish will likely be a reflection of a guitar's price point too. The trapese endpiece shown in your pics is a $5 item used by many guitar manufacturers. That is why there is a thriving 3rd party guitar hardware upgrade industry.

With clones you basically get a platform to start with and can improve after purchase. I've got an $80 Strat clone, an $180 ES335 clone (your guitar is a ES335 clone), and a $200 ES175 clone (new delivered prices here in the US). All of which needed some hardware upgraded and setup attention. The thing is all of the expensive original, now super expensive vintage guitars I've had also needed special setup attention to get the best out of them. See the pattern here, some of the best known guitarists have spent a great deal of time experimenting setting up their guitar(s) to get their specific feel and sounds. Some guitarists really got into the nuts and bolts of the guitar and modding like Gilmour's famous black strat (Pink Floyd) or Brian May's frankenstein of a guitar (Queen) or what Eddie Van Halen did to his axes.
Not sure that I get your point, here : I haven't bought this instrument $180, but 580€ (~ $700), which doesn't make it exactly low end. Sure, it's not a 4300€ Les Paul Custom, but still... Am I wrong to expect from a guitar purchased 580€ to be plugged without hassle after three months of use ? It's not about "getting the best of it" : it's simply to actually be able to use it, this for just 3€ more...

Again, I have seen such a thing occuring with only two guitars : both were recent Epiphone. I can believe in laws of fate, but to a certain extent...
Old 2 weeks ago | Show parent
  #14
Gear Addict
 
cubic13's Avatar
 
🎧 10 years
Quote:
Originally Posted by nice keetee ➑️
since you got it fixed, you gonna play it or sell it?
I'm going to keep it as long as I can. See my OP : absolutely love what I get from it and my gear...
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