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sonalksis customer support - Gearspace.com
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sonalksis customer support
Old 6th February 2009
  #1
Lives for gear
 
🎧 15 years
sonalksis customer support

I'm having a hard time contacting sonalksis because of a license transfer. It's been 3 days since I first wrote them and I haven't heard back from them.

is this normal?

do they usually take this long to reply to customers?
Old 13th February 2009
  #2
Gear Nut
 
🎧 10 years
Quote:
Originally Posted by bluemoon ➡️
I'm having a hard time contacting sonalksis because of a license transfer. It's been 3 days since I first wrote them and I haven't heard back from them.

is this normal?

do they usually take this long to reply to customers?
Hi,

We have had some people on leave here, and licence transfers are (for logical reasons) not the highest priority when it comes to support issues. Critical issuses and bugs are always handled at once, but some other less urgent things are sometimes put on hold when needed.

I will look into this and see what's hangin in there and when it can be taken care of.

Thanks!

JFN
Old 13th February 2009 | Show parent
  #3
Lives for gear
 
Robert Randolph's Avatar
 
🎧 15 years
Quote:
Originally Posted by JFN - Sonalksis ➡️
Hi,

We have had some people on leave here, and licence transfers are (for logical reasons) not the highest priority when it comes to support issues. Critical issuses and bugs are always handled at once, but some other less urgent things are sometimes put on hold when needed.

I will look into this and see what's hangin in there and when it can be taken care of.

Thanks!

JFN
My experience with Sonalksis support has been fantastic. Certainly in line with what was said above.
Old 13th February 2009 | Show parent
  #4
Gear Nut
 
PureAudiouk's Avatar
 
🎧 10 years
+1 for sonalksis support.

Never had problems speaking with "real people" via email quickly and helpfully..
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