Normally I'd forward your information to our support manager. Please resend while I check for the information and the status. Did you not get a ticket opened? Typically support is supposed to do this and you'd get a trackable ticket in the system leading to a resolution. Let me know, please. Apologies if something slipped through the cracks.

Edit: I don't see any PM's so perhaps the rep before me was the one? Either way, that isn't what I like to see happen and PLEASE get me the info and I'll get things to the right people. Also send your registered email and IK username. Thanks!