Quote:
Originally Posted by
ardis
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They don’t really do good customer support. It’s too bad since great products. I got a faulty cable with a keyboard I bought and drove me crazy, when I contacted IK with the problem, denial and not even an apology….
Long time customer and a real turn off….very disappointing. They could be a real force with their products and stop with all the gimmicks. Too bad…
We replace cables if they are faulty within their warranty period, and if you received a bad cable with a new purchase of an IK product they'd replace it for sure. What was your ticket number? I can have it looked at to see what happened there.