For anyone happening upon this thread, I just wanted to point out that I had a very fairly handled experience with an IK product purchase I'd made just before an upgrade was announced. I contacted their support--not sure if it was through the exact channel Peter is recommending--but one of their managers got back to me and offered a very fair (and to be honest, unexpected) deal. I do note that I had to politely follow up with him a couple of times to keep it rolling, but this never perturbed me, since I know how it can be, at least in my own work.

Anyway, no complaints from me. I have dealt with pretty reasonable people at IK, but it is true that I had to reach out to them. But frankly, isn't a company like that a lot better than some monolithic corporation that simply filters your voice into oblivion? They're all right with me, and my feedback here is my way of saying thanks for being reasonable.