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Cinematique Instruments Hammered Dulcimer
1 1 out of 5, based on 1 Review

Terrible customer support


6th March 2021

Cinematique Instruments Hammered Dulcimer by CrackheadBill

  • Sound Quality 1 out of 5
  • Ease of use 1 out of 5
  • Features 1 out of 5
  • Bang for buck 1 out of 5
  • Overall: 1
Cinematique Instruments Hammered Dulcimer

I never actually used this product so I can't speak for it's sound. I bought the library on Feb 23 and submitted a support request when the download link failed to finish 10 times in a row. It would stop between 200-500mb and the file is over 1gb. On March 3rd, I sent an email requesting a refund. On March 5th I received an email asking if the download link works now, completely ignoring my request for a refund. There are many good reviews for Cinematique instruments however I'm very frustrated by having to wait 10 days after spending $50. What if the download link doesn't work still? Do I have to wait another 10 days for them to try another fix? I don't recommend buying from this company.