Quote:
posted by Jules:
While we "work through the list" and address items on the list one by one, individual band members ARENT ALLOWED to bring a new 'and another thing' point up, we STICK TO THE LIST!
Good point, Jules, and it reminds me of something:
I've noticed over the years that architecture and design firms follow smart guidelines which prevent clients from sending them on wild-goose chases with repeated trips back to the drawing board, and that example touched on one of those techniques.
Generally, design firms use what they call
the Three Phase Billing Process. The way it works:
Phase One: Introductory meeting, where the client briefs the firm on the project, parameters and goals are set, and the client officially hires the firm. 50% of fee due.
Phase Two: The client is briefed on a rough draft of the finished project, and the client offers a set of revisions, which are agreed on in writing. 25% of fee due.
Phase Three: Client is presented with finished prototype for approval...BUT, if the client suggests a new set of revisions, THEY ARE BILLED FOR THE EXTRA WORK...IOW billed again for Phase Two, plus billed for Phase Three, the final 25%.
The rationale is that the firm is justified in billing the client for the extra time spent, since the firm already did the work both parties agreed to in writing, and the client is now demanding new work.
Of course, the firm may always improvise flexibility into this arrangement at their discretion, and where they see appropriate.
A strict interpretation of this system may not always be practical for a recording studio, production company, or freelance mix engineer. But I thought I'd post it here anyway, because it may help some of y'all who have had "opportunities" with this issue to create your own set of (fluid) guidelines.
I've found an important aspect of success in doing this, is to inform the client up-front that this system is for their own good: Because it compells all parties involved to approach the project in an organized, goal-driven manner. And as such, it helps ensure the project gets completed on time and on budget, while meeting all the quality standards appropriate to the particular project.
This has been a great discussion; for Gearslutz, perhaps not the sexiest of subjects, but an important one to address. Because if we can keep the agita of these "other issues" to a minimum, we can hopefully keep our careers as sexy as possible. And that's what's most important, right?
Right!