Do NOT synchronize your iLok(s)!
iLok (PACE) performed a database update this weekend that
*invalidated* a significant number of VALID permanent licenses.
This issue affects thousands of users.
If you install the latest iLok software,
and/or synchronize your iLok(s), you risk losing permanent licenses - they will be converted to "Temporary".
Software with "Temporary" licenses will NOT AUTHORIZE, and CANNOT BE USED!
DO NOT INSTALL THE LATEST SOFTWARE.
DO NOT SYNCHRONIZE ANY OF YOUR iLOKS.
Licenses from the following companies are known to be affected:
β’ Abbey Road
β’ Antares
β’ Avid (Pro Tools)
β’ Celemony (Melodyne)
β’ Eventide
β’ Flux
β’ McDSP
β’ Slate Digital
β’ Sonnox
β’ SoundToys
β’ Waves
iLok (PACE) is aware of this issue.
Please visit https://www.ilok.com/knownissues.html for the latest update.
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UPDATE: June 25, 2013 14:00 PST
This warning is no longer in effect.
The iLok (PACE) license database issues have been resolved.
The iLok License Manager software is working as expected.
Known Issues:
Problem: Installation of iLok License Manager software fails
Solution: Un-install all previous versions of iLok/PACE software first, then re-install iLM
*** Restart your computer after installing iLok License Manager
Problem: After restarting the iLok is not visible in iLok License Manager or your DAW
Solution: Un-install all previous versions of iLok/PACE software, then re-install iLM
*** Restart your computer after installing iLok License Manager
Problem: Licenses missing from iLok
Solution: Perform a Sync/Repair in iLok License Manager
*** If this does not work, contact iLok (PACE) directly: https://www.ilok.com
Problem: Unable to transfer license
Solution: Contact iLok (PACE) directly: https://www.ilok.com
For ALL unresolved iLok support issues, contact iLok (PACE) directly: https://www.ilok.com
Un-install Procedure
Mac
1. Open the LicenseSupportInstallerMac_v2.1.0 disk image: http://installers.ilok.com/iloklicen...stallerMac.zip
2. Run the "Uninstall License Support" application
3. Drag the following items (if present) to the Trash:
β’ Macintosh HD > Library > Preferences > com.paceap.eden.clientdb.v1.01.sdb
β’ Macintosh HD > Users > your_user_name > Library > Caches > com.paceap.iLokLicenseManager <- folder
β’ Macintosh HD > Users > your_user_name > Library > Preferences > com.paceap.iLokLicenseManager.plist
4. Restart your Mac
Important: in Mac OS X 10.7 (Lion) & 10.8 (Mountain Lion) your User Library folder:
Macintosh HD > Users > your_user_name > Library
is hidden by default.
Here is how to reveal your User Library folder:
1. Select the Finder from the Dock
2. On the menu bar, at the top, click Go to reveal the drop-down menu
3. Press and hold down the Option key (marked ALT) and you will see the Library folder appear
4. Scroll down and select the Library folder
5. Your User Library folder (Macintosh HD > Users > your_user_name > Library) will now appear on the Desktop
Windows
1. Select and uninstall all programs beginning with "PACE":
β’ Windows XP: How to change or remove a program in Windows XP
β’ Windows Vista: Uninstall or change a program
β’ Windows 7: Uninstall or change a program
β’ Windows 8: Uninstall or change a program
2. After uninstalling each program, restart the computer
3. Delete the following items (if present):
- C:\Users\your_user_name\AppData\Local\PaceAP <- folder
- C:\ProgramData\PACE <- folder
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UPDATE: August 17, 2013 14:30 PST
A new version of iLok License Manager is now available: https://www.ilok.com/ilm.html
Here are the release notes:
"The new version (2.2.0) contains fixes for badly configured or damaged Ethernet hardware, improved error messages, and corrections for percentage-full figures for iLoks. If you are experiencing long timeouts on a Mac or have licenses that are not working on a 2nd generation iLok on Windows, be sure to download and install this new version."
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UPDATE: October 9, 2013 20:35 PST
A new version of iLok License Manager is now available: https://www.ilok.com/ilm.html
Here are the release notes:
"The new version (2.2.2) includes performance and user interface improvements, and fixes for rarely seen issues related to surrendering licenses and moving licenses between iLoks with the same name."