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DW Fearn Customer Service. You get what you pay for
Old 16th March 2022
  #1
Registered User
 
🎧 10 years
DW Fearn Customer Service. You get what you pay for

I bought a used VT1 on reverb. Unit showed up dead. After some initial back and forth with the seller, who originally told me pss off, I emailed Jeff Hazelrigg. I emailed him at 645am on my way to work. He replied at 7am. This was a Friday. I mailed the unit to him Saturday, it arrived Tuesday and returned to me on Thursday. 5 day complete turnaound. Unit just needed tubes which he replaced and made sure it was all up to spec. He even returned it to me in new DW Fearn box.
At the end the repair was only $100 and the seller paid for it.
But man, this is a company I will do business with again. He just gets it.
Oh, the preamp isn't bad either......
Old 16th March 2022
  #2
Deleted 18acee4
Guest
I second this. Some of the best customer service in the pro audio.
Old 17th March 2022
  #3
Registered User
 
🎧 10 years
I've had the pleasure of dealing with them re: my VT-1. Best service in the business.
Old 17th March 2022
  #4
Lives for gear
 
pentagon's Avatar
 
🎧 10 years
“You get what you pay for”
But… you didn’t pay anything to DW Fearn. The seller paid for repairs and you bought used.
Old 18th March 2022 | Show parent
  #5
Registered User
 
🎧 10 years
Quote:
Originally Posted by pentagon ➡️
“You get what you pay for”
But… you didn’t pay anything to DW Fearn. The seller paid for repairs and you bought used.
good god man, i'm trying to just give Jeff some kudos. It's an expression. But good on ya if you have this much free time. obviously the studio isn't busy.
Old 18th March 2022 | Show parent
  #6
Lives for gear
 
pentagon's Avatar
 
🎧 10 years
Quote:
Originally Posted by sleshnyc ➡️
good god man, i'm trying to just give Jeff some kudos. It's an expression. But good on ya if you have this much free time. obviously the studio isn't busy.
I'm good at multi-tasking. It's a skill.

And to be clear, that phrase can be used as a compliment and an insult. When you pay cheaply/not at all, it's usually an insult (cheap = bad service.) Which is why the choice here was
Old 18th March 2022 | Show parent
  #7
Registered User
 
🎧 10 years
Quote:
Originally Posted by pentagon ➡️
“You get what you pay for”
But… you didn’t pay anything to DW Fearn. The seller paid for repairs and you bought used.
good god man, i'm trying to just give Jeff some kudos. It's an expression. But good on ya if you have this much free time. obviously the studio isn't busy.
Old 19th March 2022 | Show parent
  #8
Registered User
 
🎧 10 years
Quote:
Originally Posted by pentagon ➡️
I'm good at multi-tasking. It's a skill.

And to be clear, that phrase can be used as a compliment and an insult. When you pay cheaply/not at all, it's usually an insult (cheap = bad service.) Which is why the choice here was
Was there something in my post that remotely implied I was unhappy? Learn when to just stop.
Old 20th March 2022 | Show parent
  #9
Lives for gear
 
pentagon's Avatar
 
🎧 10 years
Quote:
Originally Posted by sleshnyc ➡️
Was there something in my post that remotely implied I was unhappy? Learn when to just stop.
Oh, the irony.

You get what you pay for… on this website.
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