Quote:
Originally Posted by
kirkelein
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Probably a case of the tiny company of enthusiasts caving under extraordinary market pressure. They'll probably have a fraction of the workload to deal with any support issues when all the units have been completed and shipped.
With just a couple of dozen customers? Unlikely they'll have issues handling ongoing support, assuming it's well built and debugged to start with.
How often do you have to call support for a synth? How much time do you need from them?
One support guy could deal with customers calling once a month and spending the whole day on the phone, I doubt they'll be doing that.
It could be an explanation for the delays in initially shipping units though, since I can imagine the first day or two after receipt of something this complex the customer might be calling up quite a lot.