Quote:
Originally Posted by
d2ba
➡️
really love Kris Lennox matrix brute clips
YouTube
Thanks, appreciated.
I've (relatively) plunged the depths of the instrument, so I'll contribute to the present discussion:
RE the subject of bugs etc - so far I have identified 53 bugs, and three (quite major) faults.
I haven't sent tickets through to Arturia, nor do I have any intention of doing so.
When Bruno/Ben etc turn up to the Arturia offices in the morning, they are paid for the work they do.
If Arturia (any synth company, for that matter) want a detailed and comprehensive report of bugs/faults etc - and if this information is sought externally - they should be employing a consultant to create such a report.
Expecting the general public - public who have paid good money for their product - to do this for free is an insult. It is also corner-cutting, and shows lack of the implementation of compliance protocols at the management level.
The process is very simple i.e 'feature x performs function x. Test function x to check the function is successful'.
Any company failing to do this is a failure at the company level.
It is in the interest of synth companies to create the sense of 'community' with their products. The cynic could see 'community' as a way of having work done for free (i.e members of the public submitting tickets etc.).
Arturia should have someone in situ to test for faults/bugs. Problems should never reach the general public, but being realistic, bugs etc do occasionally creep through. However, it is not the responsibility of the purchaser to report these bugs.
My reply to Arturia - to any synth company - is 'invest in your products or pay someone to conduct a comprehensive analysis'.
I've had around 12 private messages from people who have watched my MB videos and went on to purchase the MB as a product of said videos. This equates to almost $20k made for Arturia.
I'm a musician - my focus is music (not reviews etc). I mention this as:
It would be very easy to create a '50 things wrong with the Matrixbrute' video - which I won't do, as I simply make music (which can speak for itself - or not).
I mention the above in relation to appalling marketing campaigns by synth companies. These consist of either defrosting 'celebrity player x' for a quick session, or, in Arturia's case, employing an external marketing company who tick all the boxes RE video production,yet completely fail to understand their target market, with the result being a very tacky product.
Both are an insult to the synth community.
Given company promotional material is, in general, a failure, relying on this to sell instruments is a terribly risky strategy for a company.
If I created the aforementioned '50 things wrong' video, Arturia's sales would likely plummet. But if Arturia already had a strong body of work of their own to demonstrate their products, the rough would be taken with the smooth, and potential purchasers could make a balanced judgement based on both user and company videos.
I won't produce a '50 things wrong' video as I'm not a review channel, neither would I hold a company to ransom. But they do have a responsibility to provide a good product - and to follow through with compliance etc.
In defense of Arturia: they have no obligation to reply to every email sent to them each time an issue arises. They have promised an update - lets see what they deliver - and lets hope they have tested the product thoroughly from their end, rather than relying on user input.
It is up to Arturia to uphold their reputation. As is the case with any synth company.
Relying on the public (directly or otherwise) to sell products is madness; creating highly critical videos illustrating flaws/bugs etc isn't difficult.
I'll submit tickets etc when Arturia's staff work for free.
Best
Kris