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Superior Drummer 3 Upgrade Ending for owners of SD2 WTF!!!!
Old 5th May 2018
  #1
Gear Maniac
 
freezerman's Avatar
 
🎧 5 years
Superior Drummer 3 Upgrade Ending for owners of SD2 WTF!!!!

Email from Toontrack
-------------------------------
END-OF-SALE ANNOUNCEMENT.
Attention all owners of Superior Drummer 2: The Superior Drummer 3 Upgrade will be discontinued on December 31, 2018. Don’t miss taking advantage of the heavily discounted upgrade pricing. Upgrade today!
UPGRADE NOW

WHY NOW? WHY UPGRADE?
The Superior Drummer 3 Upgrade will be discontinued since Superior Drummer 2 no longer is supported, updated or available for purchase (which in effect means it will become obsolete and cease to work on numerous platforms at some point in time).
-------------------------------

This a ****e move by Toontrack and stinks of a money grab and literally nothing else.

There should always be an upgrade path between versions. I own all Steinberg products from Nuendo down. If they tried something like this I'd sell it all and migrate to another providers eco system. Whoever made this decision seems to have a lack of understanding how users feel about being strong armed into an upgrade before they are ready, solely because the company concerned, 'Toontrack', is ripping the carpet out from under them. Disgraceful!!

The excuse they used in the 'why now' part has no foundation at all. Cubase, Nuendo , Wavelab and other DAWs, plugins etc have all had upgrades to new version over the years and there has always been an upgrade path. Why do they go and soil the waters with this tacky move. I can only think that they must have money troubles.
Old 5th May 2018
  #2
Gear Nut
 
That IS garbage. I just upgraded already, but there's absolutely no reason to discontinue the upgrade pricing. Hell, I'm 3 or 4 versions behind on NI Komplete, and I still have a discounted upgrade option for the newest package years and years later. Support the people that supported you, or there won't be a Superior 4.

As it is, I feel like with the new upgrade they have an absolutely FANTASTIC product, but as I look through youtube, their forum, and the promotion and discussions in general and they've really under-promoted it and it doesn't seem hugely adopted. Very little user created content out there for tutorials, demos, and tips.
Old 6th May 2018
  #3
Gear Maniac
 
freezerman's Avatar
 
🎧 5 years
Taking what you've said into consideration, that may mean that under promotion has likely meant less sales. It appears their 'backup/oh [email protected]Β£K no!!' plan is to strong arm SD2 users into an 'upgrade or else' policy. Someones done some numbers at Toontrack, looked at the user base and calculated how much money they might make this year if they force the SD2 user base to upgrade for fear of higher costs later on.

Message to Toontrack. All these years I've been using your products, I've trusted you for quality, fairness and everything that I deem good from a developer.

Roll this completely inconsiderate policy back and play fair like the majority of pro devs out there. No one's buying that totally crap excuse you've given. SHAME ON YOU and fire that arse who's talking you into signing off these backward policy decisions.
Old 10th September 2018
  #4
Gear Head
 
DUBTEMPLE's Avatar
 
🎧 5 years
Just got a "black-mail" from them also, they absolutely stinks, I gave them far to much of my money, and my trust, for what it is,..

Angaged with them by glueing me to their platform, with superior, and far to many overpriced libs, (even when they was achieved on deals),..

Now they reward me by pushing me in a dead-end, and trying to rob me,..

This is the worst example I have seen in 20-30 years ,.. and I have seen a lot
Old 10th September 2018
  #5
Gear Head
 
🎧 5 years
Yes this SUCKS!!! big time...
Old 30th December 2018
  #6
Here for the gear
 
🎧 10 years
Pathetic Money Grab Bye Toontrack

I just can't believe this, what an utter greedy thing to do to paying customers and right during the holidays. I have absolutely no issues with the upgrade price but to force people to upgrade at full price is greedy.

At toontrack - Greed > Customers

I have a lot of money put into the platform and own many of the SDK/EZX's. I will finish up the projects I have using superior and continue to use Steven Slate in the future. Steven Slate sounds superior anyway and yes pun intended.

Toontrack's new offerings have all been a bust, do you know anyone that uses EZ keys? I wish someone with some client success strategies would acquire toontrack, clearly the management are not up to the task and are lacking in very basic business skills.
Old 30th December 2018
  #7
Jam
Lives for gear
 
Jam's Avatar
 
🎧 15 years
Wholeheartedly agree with all of the above, it's a shameless cash grab from existing customers, I go back as far as the original DFH library.

I've decided not to upgrade and spend my drum sample library money elsewhere in future. It's not like Toontrack are the only game in town these days.
Old 14th March 2019
  #8
Lives for gear
 
🎧 10 years
I am not happy with what they have done either. Right now there is a special crossgrade price available for EZDrummer 2 owners but there is no special upgrade price available for Superior Drummer 2 owners. Does that make sense to anyone? I paid more for Superior Drummer 2 and no upgrade price?

I realize that there was an upgrade price, but why make it a time limited offer? I can go to my Steinberg account and they have upgrade prices available to people who are many versions behind the most recent version of Cubase for example.

Leaves a bad taste, that's for use. Going to go check out Steven Slate drums now.
Old 14th March 2019 | Show parent
  #9
Gear Maniac
 
freezerman's Avatar
 
🎧 5 years
Quote:
Originally Posted by rcprod ➑️
I am not happy with what they have done either. Right now there is a special crossgrade price available for EZDrummer 2 owners but there is no special upgrade price available for Superior Drummer 2 owners. Does that make sense to anyone? I paid more for Superior Drummer 2 and no upgrade price?

I realize that there was an upgrade price, but why make it a time limited offer? I can go to my Steinberg account and they have upgrade prices available to people who are many versions behind the most recent version of Cubase for example.

Leaves a bad taste, that's for use. Going to go check out Steven Slate drums now.
Spot on! My original post was not about an upgrade price, considering the quality of this tool, it's a no brainer. What wrenched my gut was the 'time limited offer'

From a customers perspective, there is no reason or need for it. They'd of had my money anyway. As developers, I trust their tech.

What they showed in this move was contempt. Buy it by x date or we'll screw you for more money after x date. That is literally what they proposed to existing and loyal customers.

Someone at Toontrack should reverse that policy, slap the idiot who came up with it and apologise to the community, promising never to do it again.
Old 14th March 2019 | Show parent
  #10
Lives for gear
 
🎧 10 years
Quote:
Originally Posted by freezerman ➑️
Spot on! My original post was not about an upgrade price, considering the quality of this tool, it's a no brainer. What wrenched my gut was the 'time limited offer'

From a customers perspective, there is no reason or need for it. They'd of had my money anyway. As developers, I trust their tech.

What they showed in this move was contempt. Buy it by x date or we'll screw you for more money after x date. That is literally what they proposed to existing and loyal customers.

Someone at Toontrack should reverse that policy, slap the idiot who came up with it and apologise to the community, promising never to do it again.
I sent them an email recently but they said that due to how they set things up originally for sales, it cannot be changed. I felt like saying, "So some guy came up with a bad idea, and now it cannot be reversed?" Anyhow, it is frustrating. I want the software but now I am looking at the alternatives. They want $558 CDN for it. aaarrrggghhhh!!!!!
Old 15th March 2019 | Show parent
  #11
Gear Maniac
 
freezerman's Avatar
 
🎧 5 years
Quote:
Originally Posted by rcprod ➑️
I sent them an email recently but they said that due to how they set things up originally for sales, it cannot be changed. I felt like saying, "So some guy came up with a bad idea, and now it cannot be reversed?" Anyhow, it is frustrating. I want the software but now I am looking at the alternatives. They want $558 CDN for it. aaarrrggghhhh!!!!!
As someone who is working with devs to make audio plugs for my own and limited shared use, that is the biggest load of crap I've heard in a while. I'm sure you just got some low level marketing person who thought they'd slam dunked you with what they assumed was a clever response.

Can you imagine the tech it took to develop Superior Drummer 3. An absolutely amazing product. Updating the rules logic around a sales promotion and licensing policy on a website would be like a very brief walk in the park by comparison.

I had no hesitation getting the update, I use it regularly and the new features were of instant use to me commercially. But I do a lot of mix support work for indie artists who have serious talent but low budgets. Lots of them have to manage those budgets carefully and were users of Superior Drummer. Plenty could not afford to update at the time and now most won't. They're already supplementing with other drum vsti's. We're all good at that, finding ways to do the same thing when the old option is no longer valid.
Old 15th March 2019
  #12
Gear Head
 
DUBTEMPLE's Avatar
 
🎧 5 years
Probabbly best "drum-tool" available

But a very strange and mean behaviour towards customers, there is absolutely no reason and argument to give old cutomers the choice of being robbed or left back,..

I have never seen it elsewhere, and I have been around 20+ years using LOTS of software

Guess there hole culture an appearance is shady in the first place, especially one of the two founders appear like some kinda satanist in the few YT-videos I have seen, how comes anyone could get the idea consolidating the market segment with a titel such as "drumkit from hell",... maybe we should not be surprised that "upgrade from hell" was the continuation ?

Anyway, since no moral, etics, og just normal decent customer care present I guess it all dealing with buttom-line alone

So where did this manoeuvre take them ?

Did they push away their userbase by this step ? or did they progress ?
Old 16th March 2019 | Show parent
  #13
Gear Maniac
 
freezerman's Avatar
 
🎧 5 years
Quote:
Originally Posted by DUBTEMPLE ➑️
Probabbly best "drum-tool" available

But a very strange and mean behaviour towards customers, there is absolutely no reason and argument to give old cutomers the choice of being robbed or left back,..

I have never seen it elsewhere, and I have been around 20+ years using LOTS of software

Guess there hole culture an appearance is shady in the first place, especially one of the two founders appear like some kinda satanist in the few YT-videos I have seen, how comes anyone could get the idea consolidating the market segment with a titel such as "drumkit from hell",... maybe we should not be surprised that "upgrade from hell" was the continuation ?

Anyway, since no moral, etics, og just normal decent customer care present I guess it all dealing with buttom-line alone

So where did this manoeuvre take them ?

Did they push away their userbase by this step ? or did they progress ?
Flaming an individual based on looks is outright WRONG WRONG WRONG!!!

My complaint is about the upgrade policy.

To be clear, ALL my comments are about policy alone in regard to the upgrade. I love Toontrack products and wholly support the team. I'll for sure keep buying their products. It takes something special to keep a company going 20 years and I hope they'll be around for 20 more.
Old 16th May 2019
  #14
Here for the gear
 
🎧 5 years
Nope - dead link.
Old 16th May 2019 | Show parent
  #15
Lives for gear
 
🎧 10 years
Quote:
Originally Posted by galileoslastdays ➑️
Nope - dead link.
I'm not surprised since I posted that link over a month ago. Sorry it didn't work out for you. I will remove the post.
Old 17th May 2019 | Show parent
  #16
Here for the gear
 
🎧 5 years
Quote:
Originally Posted by rcprod ➑️
I'm not surprised since I posted that link over a month ago. Sorry it didn't work out for you. I will remove the post.
It's fine, but I'm super irritated that TT pulled this crap. Major middle finger to the customers.
Old 18th May 2019 | Show parent
  #17
Lives for gear
 
🎧 10 years
Quote:
Originally Posted by galileoslastdays ➑️
It's fine, but I'm super irritated that TT pulled this crap. Major middle finger to the customers.
Yes, I agree that they have taken the wrong approach. Steinberg for example has upgrade prices available all the time.
Old 31st January 2020
  #18
Lives for gear
 
DJ Bechara's Avatar
 
🎧 5 years
So there is still no upgrade from version 2 to version 3 ?
Old 31st January 2020
  #19
Gear Head
 
🎧 5 years
There WAS an upgrade offer but it expired at the end of 2018.
Old 6th April 2021
  #20
Gear Nut
 
🎧 10 years
Is there really no upgrade path to SD3 for an SD2 owner?
Old 6th April 2021 | Show parent
  #21
Gear Maniac
 
freezerman's Avatar
 
🎧 5 years
Quote:
Originally Posted by origin35 ➑️
Is there really no upgrade path to SD3 for an SD2 owner?
Sadly and rather disappointingly, no!

I love the company, amazing products etc. Absolutely worth the money but a sting for owners of V2.
Old 6th April 2021 | Show parent
  #22
Gear Nut
 
🎧 10 years
Quote:
Originally Posted by freezerman ➑️
Sadly and rather disappointingly, no!

I love the company, amazing products etc. Absolutely worth the money but a sting for owners of V2.
They have ensured I become an XLN Audio customer.
Old 6th April 2021 | Show parent
  #23
Lives for gear
 
montanasan's Avatar
 
🎧 15 years
Quote:
Originally Posted by origin35 ➑️
They have ensured I become an XLN Audio customer.
Me too. And to be honest, I love the XLN stuff. No looking back for me!
Old 7th April 2021 | Show parent
  #24
Lives for gear
 
DJ Bechara's Avatar
 
🎧 5 years
Quote:
Originally Posted by montanasan ➑️
Me too. And to be honest, I love the XLN stuff. No looking back for me!
I got superior Drummer 2 .... what are my options ?
Old 7th April 2021 | Show parent
  #25
Lives for gear
 
montanasan's Avatar
 
🎧 15 years
Quote:
Originally Posted by DJ Bechara ➑️
I got superior Drummer 2 .... what are my options ?
You can stick with it until it dies, buy SD3 or look at other options. I looked at Addictive Drums and loved what I heard. Bought it when they had a sale on for a fraction of the price.
Old 17th April 2021
  #26
Lives for gear
 
gravyface's Avatar
 
1 Review written
🎧 5 years
Does SD3 ever go on sale?
Old 17th April 2021 | Show parent
  #27
Gear Maniac
 
freezerman's Avatar
 
🎧 5 years
Quote:
Originally Posted by gravyface ➑️
Does SD3 ever go on sale?
No, V2 never went on sale either. Only the extension packs.
Old 18th April 2021
  #28
Gear Head
 
sethg's Avatar
 
🎧 10 years
I was actually thinking about getting SD3, but I’m glad you posted this, because I don’t want to support a company with this kind of business practice. That’s scummy and I think they should be boycotted for it.
Old 18th April 2021
  #29
Lives for gear
 
gravyface's Avatar
 
1 Review written
🎧 5 years
While it seems like a bummer to end upgrade discounts, here's some reasoning as to why:

Software updates vs. upgrades are typically aligned with minor/major version releases. i.e. to go from 2 to 2.1 (or 2.2, 2.3, etc.) shouldn't cost you anything, but major upgrades should.

Minor version releases should be focused on (minor) improvements to functionality, compatibility improvements, and above all, bug fixes.

Major version releases should be an accumulation of all of the above, plus some major new features.

The fact that they offered an upgrade option for existing owners at a reduced price was a nice gesture, but in the vast software licensing world, not always common practice, particularly in the business world, where Toontrack straddles the line with the [pro/con]sumer market as well.

Timing it with end of support (which is inevitable, with any software) also decreases tech support overhead (technical writing [KB articles, etc.], training support staff on multiple versions, ticket escalations and QA, etc. etc.), reducing their operation expenditures considerably.
Old 19th April 2021 | Show parent
  #30
Gear Maniac
 
freezerman's Avatar
 
🎧 5 years
Quote:
Originally Posted by gravyface ➑️
While it seems like a bummer to end upgrade discounts, here's some reasoning as to why:

Software updates vs. upgrades are typically aligned with minor/major version releases. i.e. to go from 2 to 2.1 (or 2.2, 2.3, etc.) shouldn't cost you anything, but major upgrades should.

Minor version releases should be focused on (minor) improvements to functionality, compatibility improvements, and above all, bug fixes.

Major version releases should be an accumulation of all of the above, plus some major new features.

The fact that they offered an upgrade option for existing owners at a reduced price was a nice gesture, but in the vast software licensing world, not always common practice, particularly in the business world, where Toontrack straddles the line with the [pro/con]sumer market as well.

Timing it with end of support (which is inevitable, with any software) also decreases tech support overhead (technical writing [KB articles, etc.], training support staff on multiple versions, ticket escalations and QA, etc. etc.), reducing their operation expenditures considerably.
I think you kind of missed he point here or are unaware of the actual policy Toontrack used. I personally wasn't interested in V2 when V3 came out with all it's new and upgraded functionality. The concern had nothing to do with continued support for V2. What hacked me off was the fact that you had to upgrade within a certain time, which was literally months. If I was still using V2 today and wanted to upgrade to V3, I should have been able to do so, much like every other vendor out there bar a few, Avid comes to mind.

But nooooooooo, in their wisdom they decided that if you didn't agree to pay the ransom in the allotted time, you were going to be stuck with having to shell out full price, again!

I've been with Toontrack and SD from the very beginning, DFH etc. I continue to use and love the products, but this move was a sh**t**r, FULL BLOWN. It showed no respect or love for their long supporting customers on a tight budget. It was a money grab pure and simple. Nothing about the marketing of it made sense. Love the devs at Toontrack and thank them for the joy SD3 brings me. But damn, I hope they gave a stern talking too that a-hole marketing/finance exec that decided on that f'instupid fill the coffers plan.
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